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Patients

What we expect from you

In order to for you to get the most from the treatment we provide it would really help if you could:

  • Tell us what your expectations are.
  • Tell us if there is anything you don’t understand.
  • Read your treatment plan carefully and ask any questions. The only stupid question is the one you don’t ask!
  • If you are happy with what we have done for you, tell your friends and family.
  • If you are unhappy with anything, tell us as soon as possible and give us a chance to put it right.
  • Endeavour to be on time for appointments.
  • Settle outstanding accounts prior to or on the day of treatment.

What you should expect from us:

  • To be seen on time for your appointment.
  • To expect us to be courteous and have good manners.
  • To be treated with care - as we would treat our own family.
  • To have things explained in understandable non-medical speak.
  • To know how much your treatment will cost - no hidden extras.
  • To be informed of any change in treatment and given the option of whether to proceed.

5 Year Guarantee

All of our treatment comes with a 5 year guarantee. This includes any implants or prosthetic work we carry out. All that we ask is that you come and see us once a year so we can check everything is okay with the work we carried out.